Friday, August 8, 2008

How not to retain a customer

Over the past week or so, I've received about a dozen automated calls from my trash service provider. I assume it's because my contract is about to expire and they'd like me to renew.

I wont mention the company name, but it starts with a "Waste" and ends with ...agement.

The recording instructs me to call a toll free number. At first I just ignored the calls. I generally don't take orders from recorded messages. But, after a few times, curiosity got the best of me and I actually made the call.

Incredibly, the call was answered by another recorded voice that instructed me to wait on hold! I still don't know why the heck their robots keep calling. Evidently, it's not important enough for any actual human being on their end to be bothered with. Their regard for my time, on the other hand, is non-existant.

Of course I will be using a different provider when my contract with these diva's expires, which can't come soon enough.

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